I'm really stumped on this one and I would appreciate suggestions as to where to look for the cause of this.Īs for using Process Monitor, I've run it a couple of time to try it out but I really don't know how to use it in a case like this to try to identify what is/is not working or what might be blocking the java windows. I don't know if the problem is in IE or in Java or somewhere else. I've never run into this type of problem before.

I've tried to match her security and advanced settings to another PC. I have disabled the popup blocker (though I was sure that wasn't the problem), installed JRE6u45 since she already had JRE7u45. She can also use an XP system with IE8 and has no problem. She can go to other Windows 7 Pro computers with IE10 and has no problem with the site and the popup windows. Since then, the java popup windows do not open, only the first IE popup window Then her PC had Office 2013 installed and she says some other updates though she has no idea what (I know IE was not updated). This user was having no problem performing the above. One of the java popup windows has links to click on to view various reports. Open which are not IE windows but apparently java windows as the icon on the taskbar is the java icon and not the IE icon as for the main window and the first popup window.

A short time later, a couple of other small popup windows are supposed to Once logged in, she clicks a link which opens a small popup IE window. She connects to a secure government website and logs into it. User is running Windows 7 Pro 64-bit with IE10.

Java control panel wont open